Mandated eCommerce Standard

INTERNET MERCHANT REQUIREMENTS – BREAKDOWN

1. Detailed description of goods and/or services
Kitt Technologies (Pty) Ltd is a business in the Transport Services industry that provides e-hailing services, by providing Users with
a Driver to drive them to their required destination, in the Users own car. Requests for services are made via a mobile App (KITT)

2. Delivery policy – N/A

3. Terms and Conditions of Use
Kindly refer to our Terms and Conditions of Use Policy on our website.

4. Export restriction (Optional)
The offering on this App/website is available (for now) to South African clients only.

5. Return and Refunds policy
The provision of goods and services by Kitt Technologies (Pty) Ltd is subject to availability. In cases of unavailability, Kitt
Technologies (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders after 5 minutes by the client will attract a
25% administration fee.
(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.).

6. Customer Privacy policy
Kitt Technologies (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this
clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA
may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.

7. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Kitt Technologies (Pty)
Ltd bank account, the details of which will be provided on request.

8. Card acquiring and security
Card transactions will be acquired for Kitt Technologies (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for
all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no
Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

9. Customer details separate from card details
Customer details will be stored by Kitt Technologies (Pty) Ltd separately from card details which are entered by the client on
PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

10. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

11. Responsibility
Kitt Technologies (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on
this APP/website,customer service and support, dispute resolution and delivery of goods.

12. Country of domicile
This App/website is governed by the laws of South Africa and Kitt Technologies (Pty) Ltd chooses as its domicilium citandi et
executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication
of whatsoever nature, PostNet Suite 232, Private Bag X22, Tyger Valley, 7536.

13. Variation
Kitt Technologies (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

14. Company information
This App/website is run by Kitt Technologies (Pty) Ltd (private company) based in South Africa trading as
KITT and with registration number 2021/873501/07 and Adam Rabie (Director(s)/Member(s)/Owner(s)).

15. Kitt Technologies (Pty) Ltd contact details
Company Physical Address: KITT House, Carob Crescent, Loevenstein, 7530
Email: [email protected] Telephone: +27 72 295 5599.